Billing and Shipping Policies

***IMPORTANT***
 
Due to current world affairs, parcels are taking longer to get to you.
 
Quick and reliant deliveries have been designated for medical equipment and essential products to those in dire need of it first.
 
Please understand that this is not within our control. Thank you for your understanding now and always!
 
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Maiden and Crow hours of operation for shipping are:

Monday 9am - 6pm

Wednesday 9am - 6pm

Friday 9am - 6pm

I run customer service 24/7. So contact me anytime.
 
*This excludes weekends and major Canadian holidays. Orders will ship 7-10 business days after you order in most cases. Some offerings take longer to make due to the ritual work involved but that will be outlined in the product description. This does not include the time spent in transit due to the global situation. Feel free to reach out to me if you have any concerns and I will try my best to help you.

*It is always better to ere on the side of caution and buy tracked packaging to give you peace of mind if you are nervous about packages getting stolen etc...
 
*PLEASE NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.
 
Transit times for delivery will vary based upon a few different conditions, including but not limited to:
* Total distance between us and you
* Whether your parcel is a domestic (Canada) or international (everywhere else) shipment
* What delivery method you select (And unless you pick the option to track your order, the "tracking" number you receive will not work)
* If the method is ground or air. This especially matters when it comes to international. This could make your package take over a month to get to you.
 
Any inquiries regarding the exact location of your package should be made to the carrier directly. We only have as much information as can be seen by you through your tracking number.
 
How much is shipping?


All shipping rates will vary depending on a few different factors, some of which include:
* Domestic vs International shipments
* Total weight of package
* Selected shipping method

**Thank you for taking to the time to read this novel. It is truly my intention that you receive your offerings on time but when the offering leaves my workshop, it is truly out of my hands. Again, always reach out and I will most certainly drop everything to help but I thank you for your understanding and hope you have the best day!**

- Marli